If you sell goods or services online, you must:
- make it clear to potential buyers that you are in trade
- ensure any representations you make about the goods or service are accurate and not capable of misleading or deceiving consumers.
- not mislead consumers about their rights
- have a reasonable basis for any claims you make about your goods or services
- avoid engaging in unfair sales practices, such as bait advertising or pyramid selling
- comply with the product safety and consumer information standards where relevant, and not sell any goods prohibited by an unsafe goods notice.
You must also comply with the Consumer Guarantees Act. There are minimum guarantees that apply to all products and services.
- be of acceptable quality
- be fit for a particular purpose
- arrive on time and in good condition
- match the description
- be supported by available spare parts and repair facilities (by manufacturers).
Services should be:
- carried out with reasonable care and skill
- fit for a particular purpose
- carried out in a reasonable time
- charged for at a reasonable price.
If you make misleading representations about the consumers' rights under the Consumer Guarantees Act (or under any other law) you may breach the Fair Trading Act. Read more about your obligations under the Consumer Guarantees Act on the Consumer Protection website.
- the online auction has a reserve price
- the vendor bid is below the reserve price
- the bid is clearly identified at the time it is made as a vendor bid.